Order & Return Policy
At Jebaat, we strive to provide high-quality products and a seamless shopping experience. Please read our Order & Return Policy carefully before making a purchase.
- Order Policy
- Placing an Order
Orders can be placed directly through our website.
Ensure that all details, including shipping address and product specifications, are correct before confirming the order.
Once an order is placed, you will receive an order confirmation email.
- Order Processing & Dispatch
Orders are processed within [2] business days after payment confirmation. Custom/personalized items may take additional processing time.
Once dispatched, you will receive a tracking link via email/SMS.
- Order Modifications & Cancellations
Orders can be modified or canceled within 1 hour of placing the order.
After this period, changes may not be possible as the order will be in processing.
- Return & Exchange Policy
- Return Eligibility
We accept returns/exchanges under the following conditions:
✅ Defective or damaged items received.
✅ Incorrect product sent.
✅ Size mismatch (for T-shirts/hoodies/sweatshirts/polo t-shirts only).
We do not accept returns for:
❌ Personalized or custom-made items.
❌ Items that have been used, washed, or altered.
❌ Minor color variations due to screen differences.
- Return Process
To initiate a return, contact us at jebaatstore@gmail.com within 2 days of receiving the order.
Provide order details and images of the product issue.
Once approved, you will receive instructions for return shipping.
- Refund & Exchange Policy
Exchanges: If the replacement item is unavailable, a refund or store credit will be issued.
Return Shipping Costs:
If the return is due to a mistake on our part, we cover the return shipping cost.
For size exchanges or non-defective returns, customers are responsible for shipping fees.
- Non-Delivery & Lost Packages
If your package has not arrived within the estimated delivery time, please contact us.
Lost packages will be investigated with the courier service before issuing a refund or reshipment.
- Contact Us
For any order or return-related queries, reach out to us at:
Email: jebaatstore@gmail.com
Phone: 9152915204
By placing an order with Jebaat, you agree to this policy.